For field services platforms, the work doesn’t stop. Technicians are constantly moving between job sites. Franchises operate on thin margins and tight timelines. Customers expect fast service and faster ways to pay. Amid all this, the last thing anyone needs is a clunky, slow-moving payments experience.
Unfortunately, that’s exactly what most platforms are stuck with: outdated onboarding processes, rigid underwriting rules, delayed funds, and payments infrastructure that was clearly built for someone else’s business model.
At Forward, we’ve built our payments stack with field teams in mind. We partner with field services platforms to solve real operational problems, with modern infrastructure that helps them move faster, earn more, and deliver a better experience to every user in the field.
Onboarding, Without the Bottlenecks
For many platforms, the biggest pain point is right at the start: getting merchants live. Most traditional onboarding flows assume a single-location business. But in the field services world, you’re often dealing with dozens or hundreds of franchisees, contractors, or technicians, each needing fast, clean access to payments.
Forward removes that friction. Our bulk onboarding and multi-location underwriting tools let platforms activate entire networks at once. No duplicate forms. No endless back-and-forth. Just fast activation and fewer headaches for everyone involved.
Underwriting That Actually Understands Seasonality
Ask any field services operator: revenue isn’t predictable week to week. Business ebbs and flows with the seasons, the weather, and regional demand. Most payment providers don’t account for that, which leads to frustrating declines and manual reviews.
We built Forward differently. Our underwriting models are tailored to the realities of field work. We can underwrite the franchisor or the central entity, not just each individual operator. That means more approvals, fewer delays, and less time waiting to get paid.
Real-Time Payments for Real-World Work
It’s still shockingly common for technicians to get paid by check weeks after the job is done. That’s not just inconvenient; it’s a cash flow nightmare.
Forward helps platforms enable real-time, card-based payments right at the point of service. Whether it’s card-present, card-not-present, ACH, or even text-to-pay links, we equip workers with flexible ways to get paid faster, and platforms with powerful tools to track, manage, and scale those payments without lifting a finger.
Grow Revenue Without Growing Complexity
Embedded payments should drive revenue, not overhead. Platforms that use Forward see stronger attach rates, better retention, and higher gross processing volume (GPV), all without having to build out internal payments teams.
Forward handles the compliance, the infrastructure, the monitoring, and you focus on growth. Over time, you can even graduate to owning more of the stack, keeping more of the economics as your team scales.
If you’re building for the field, let’s talk. Forward is already powering the payments for several leading platforms. Whether you’re trying to streamline onboarding, or accelerate merchant payouts, we’d love to help.
Because the people doing the real work in the field deserve better payments and the platforms that support them do too.
